You have the right to return a product you receive within 20 calendar days and to ask for a replacement with another product in the event the product is faulty or different from the one you ordered. In this case, the product being returned should be in the same condition as when it was sent to you, without any signs of wear and tear, and it should be complete and in its original packaging. In addition, the product being returned should be accompanied by all the necessary documents you received with it when it was delivered. For returns within Greece and Cyprus, there is no shipping charge, as long as you use the ELTA Courier service. For returns from the EU, the customer must pay the shipping charge.
For more information on returning products, contact us.
ORDER CANCELLATION – RIGHT TO WITHDRAW
You can cancel your order under the following circumstances:
a. Before the product is shipped – Cancel your order by sending an email to email@example.com, or by phoning +30 210 8050842 or +30 6976514469 Monday to Friday 9:00-19:00, and Saturday 9:00-15:00.
b. After receiving the product, you can exercise your right to withdraw within 20 calendar days from the day you received it.
Note that to return the product, it must be in the same excellent condition as when you received it, without signs of wear and tear, complete and in its original packaging. In addition, the product being returned should be accompanied by all the necessary documents you received with it when it was delivered.
If you choose to exercise your right to withdraw and request a refund, your payment will be refunded in 5-6 days from the date the order was cancelled, and no later than 14 business days in exceptional cases.